Luvin Life Palo Santo Thin Sticks

We strive to deliver your order quickly at Mega Health Warehouse. Here's a summary of our shipping rates and delivery information:

Australian Shipping Rates

Dispatch

• Orders are packed and dispatched within 1-2 business days.
• You'll be notified via email and/or SMS with a tracking number.
• Dispatch times may increase during peak sale periods.

Tracking Your Order

• Download the AusPost app and log in with the email used for purchasing.
• Your order will be added to the app for tracking and delivery updates.
• For alternative couriers, use their website for tracking (details in your dispatch email).

Delivery

• Expect delivery in 3-7 business days, depending on your state.
• Shipping delays may occur during peak business periods.
• If you have concerns, check the Australia Post App or contact our Customer Cheer Squad.

Happy shopping at Mega Health Warehouse!

At Mega Health Warehouse, we want you to be happy with your purchase. We've created this easy-to-understand guide to help you with our returns process.

Change of Mind

If you change your mind about a product and it's unopened, you can return it within 14 days for a refund. Just follow these steps:

1. Contact us at www.megahealthwarehouse.com.au/pages/contact-us and select 'Return' from the drop-down menu.
2. Our team will guide you through the return process.
3. Send the product back to us within 14 days, providing post tracking information.
4. Once we verify the product is unopened, we'll arrange a refund.

Please note that items must be in their original condition and packaging. We'll review each claim on a case-by-case basis.

Defective or Faulty Goods

If you receive a faulty or damaged item, please follow these steps:

1. Contact us at www.megahealthwarehouse.com.au/pages/contact-us and select 'Faulty or Damaged Product' from the drop-down menu.
2. Describe the fault/defect and include photos.
3. Our team will advise you on the next steps.
4. We'll either replace the item or provide a full refund.
5. We'll supply a return shipping label at no cost to you.

Please note that you must contact us within 14 days of receiving your order.

Important Information

• Returns must be received by Mega Health Warehouse within 14 days of the claim being made.
• Replacement products will only be shipped after we receive the faulty item.
• Refunds will be processed within 5 days of receiving the item at our warehouse.
• The refund will be issued to the account used for the original payment.