Refund policy

Returns Policy 

We want you to be happy with your purchase and aim to make returns process as seamless as possible. When you receive your order, please ensure you check that the goods received match your order before opening products. 

Change of Mind 

If you find that you have ordered a product of which you decide not to keep and it is unopened, we offer a 14 day money back guarantee. You must send the product back to us at your own expense within 14 days of receiving it. Post tracking must be provided to us. 
 

To lodge a return, please contact us at www.megahealthwarehouse.com.au/pages/contact-us and select ‘Return’ in the drop down menu to begin the return process. Our team will walk you through the next steps. Once the product is received at our warehouse and we verify that the product is unopened, we can arrange a refund. 

Please note: We will review each claim in a case by case nature. We are only able to refund items purchased directly from Mega Health Warehouse.  

Your items must be returned in their original condition and packaging and unopened. 

 
Defective or Faulty Goods  

We apologise if you have received an item that is faulty or has been damaged in the post. This can be frustrating (especially when you are excited about your order) we will attempt to resolve any issues as quickly as possible.  

Please contact us via www.megahealthwarehouse.com.au/pages/contact-us ‘’Faulty or Damaged Product” from the drop down menu, detail what the fault/defect is and include photos. The team will advise you on next steps.  

Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund. We will supply you with a return shipping label at no cost to you.  

Please note: This must be within 14 days of receiving your order. 

IMPORTANT INFORMATION 

Any returns must be received by Mega Health Warehouse within 14 days of the claim being made. Replacement product(s) will only be shipped after the faulty item has been received by Mega Health Warehouse unless stated otherwise by our Customer Cheer Squad. 

Refunds for returns will be processed by Mega Health Warehouse within 5 days of receiving the item at our warehouse.  

The refund will automatically be issued to the account by which the customer originally paid.